tag:status.igetnow.com,2005:/historySO'USE Status - Incident History2024-03-29T06:22:59+01:00SO'USEtag:status.igetnow.com,2005:Incident/203451182024-03-25T08:00:56+01:002024-03-25T08:00:56+01:00Geplante Wartung<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:41</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.igetnow.com,2005:Incident/203266932024-03-24T18:25:53+01:002024-03-24T18:25:53+01:00503 Service Unavailable<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>18:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:45</var> CET</small><br><strong>Update</strong> - Ein weiterer Fix wurde implementiert. Bestellungen können nun wieder abgewickelt werden. Wir beobachten die Stabilität der Plattform.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:01</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Investigating</strong> - Teile der Bestellplattform sind derzeit nicht erreichbar.</p>tag:status.igetnow.com,2005:Incident/203275702024-03-24T18:25:41+01:002024-03-24T18:25:41+01:00Gesamtstörung der Bestellplattform<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>18:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:47</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:46</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/200788922024-02-27T07:00:58+01:002024-02-27T07:00:58+01:00Wartungsarbeiten Infrastruktur<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:58</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.igetnow.com,2005:Incident/200776432024-02-26T12:05:45+01:002024-02-26T12:05:45+01:00Fehlerhafte Offline Meldung<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:05</var> CET</small><br><strong>Resolved</strong> - Der Fehler konnte behoben werden.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:48</var> CET</small><br><strong>Investigating</strong> - Aktuell kommt es bei einigen Kunden zu fehlerhaften Meldungen, dass das System offline sei. <br /><br />Wir informieren, sobald das Problem behoben wurde.</p>tag:status.igetnow.com,2005:Incident/196379032024-01-07T18:32:00+01:002024-01-07T18:32:00+01:00Status Lightspeed K Series<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>18:32</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Investigating</strong> - Bei Bestellungen, die an Lightspeed K Series Kassen übergeben werden, erhält SO'USE derzeit keine Aktualisierungen über den Status der Bestellung in der Kasse. <br />Bestellungen sollten dennoch normal verarbeitet werden.</p>tag:status.igetnow.com,2005:Incident/196211462024-01-05T16:35:56+01:002024-01-05T16:35:56+01:00Lightspeed K Series Bestellstatus<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:49</var> CET</small><br><strong>Monitoring</strong> - Ein Problem außerhalb unserer Plattform wurde identifiziert und behoben. Seit ca. 14:45 können Bestellungen und Checkouts wieder durchgeführt werden. Wir beobachten das Verthalten.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:27</var> CET</small><br><strong>Investigating</strong> - Aufgrund einer Störung wird der Status von Bestellungen an Lightspeed K Series aktuell nicht richtig gesetzt. Die Kasse verarbeitet die Bestelleungen dennoch.</p>tag:status.igetnow.com,2005:Incident/190023722023-11-04T12:47:08+01:002023-11-04T12:47:08+01:00Eingeschränkte Verfügbarkeit<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:43</var> CET</small><br><strong>Investigating</strong> - Teile des Bestellsystems sind derzeit nicht erreichbar. Wir untersuchen den Vorfall.</p>tag:status.igetnow.com,2005:Incident/189104532023-11-02T16:51:35+01:002023-11-02T16:51:36+01:00Ausfall Telefonanlage<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:51</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:27</var> CEST</small><br><strong>Identified</strong> - Aufgrund einer technischen Störung der Telefonanlage können wir derzeit keine Anrufe entgegennehmen. Bitte weichen Sie auf unser Ticketsystem oder alternativ unsere Hotline aus: 0800 4311133</p>tag:status.igetnow.com,2005:Incident/187330942023-10-11T08:01:17+02:002023-10-11T08:01:17+02:00Wartungsarbeiten Infrastruktur<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>08:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:04</var> CEST</small><br><strong>Scheduled</strong> - Im angegebenen Zeitraum wird die Bestellplattform für technische Wartungsarbeiten offline genommen. In dieser Zeit können keine Bestellungen abgewickelt werden und der Zugriff auf das Backoffice ist nicht möglich.</p>tag:status.igetnow.com,2005:Incident/186103852023-09-27T08:39:39+02:002023-09-27T08:39:39+02:00helloTESS! API nicht erreichbar<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>08:39</var> CEST</small><br><strong>Resolved</strong> - Die Schnittstelle von helloTESS! ist nun wieder erreichbar.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:50</var> CEST</small><br><strong>Investigating</strong> - Die Schnittstelle zur Kasse helloTESS! ist derzeit für SO'USE nicht verfügbar. <br />Das Problem ist bei helloTESS! bekannt und betrifft alle Kunden, die auf bo5 laufen.</p>tag:status.igetnow.com,2005:Incident/184398302023-09-09T17:11:29+02:002023-09-09T17:11:29+02:00Lightspeed G Series API derzeit nicht erreichbar<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>Resolved</strong> - Das Problem wurde von Lightspeed behoben und Bestellungen können wieder verarbeitet werden.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>22:20</var> CEST</small><br><strong>Investigating</strong> - Die Webschnittstelle der G Series ist derzeit offline und unsere Systeme können keine Bestellungen an die API übergeben.<br />Wir versuchen weitere Informationen von Lightspeed (Gastrofix) zu erhalten und werden hier über die Entwicklungen informieren.</p>tag:status.igetnow.com,2005:Incident/183053212023-08-29T16:41:51+02:002023-08-29T16:41:51+02:00Account Manager phone numbers currently unavailable<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Investigating</strong> - Due to issues with our VoIP provider, phone numbers may be temporarily unavailable. In the meantime you can contact us via the ticketing system or through our hotline 0800 4311133.</p>tag:status.igetnow.com,2005:Incident/178329972023-07-12T13:10:05+02:002023-07-12T13:10:05+02:00Elevated Error Rates on PayPal Payments<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:58</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:32</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/175726462023-06-15T07:30:43+02:002023-06-15T07:30:43+02:00Wartungsarbeiten am Datenbankserver<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>07:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>06:31</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:44</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.igetnow.com,2005:Incident/175513002023-06-13T07:32:28+02:002023-06-13T07:32:28+02:00Wartungsarbeiten am Datenbankserver<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>07:32</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>22:29</var> CEST</small><br><strong>Scheduled</strong> - Aufgrund eines Hardwareausfalls innerhalb unserer Datenbank Infrastruktur müssen außerplanmäßige Wartungsarbeiten vorgenommen werden. Das Bestellsystem kann innerhalb dieses Zeitfensters teilweise nicht erreichbar sein.</p>tag:status.igetnow.com,2005:Incident/166911752023-03-30T01:06:44+02:002023-03-30T01:06:44+02:00Service Unavailable<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>01:06</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>00:04</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:16</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:13</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/166870742023-03-29T19:42:44+02:002023-03-29T19:42:44+02:00Service unavailable<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>19:42</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:08</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/166867642023-03-29T14:43:00+02:002023-03-29T14:43:00+02:00Service unavailable<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>14:43</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>14:40</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>14:32</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/165315852023-03-17T07:31:14+01:002023-03-17T07:31:14+01:00Wartung des Bestellsystems<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:31</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:44</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.igetnow.com,2005:Incident/165329342023-03-16T22:22:47+01:002023-03-16T22:22:47+01:00Probleme mit der Abwicklung von Adyen<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:52</var> CET</small><br><strong>Investigating</strong> - https://status.adyen.com/</p>tag:status.igetnow.com,2005:Incident/165315902023-03-16T18:58:43+01:002023-03-16T18:58:43+01:00Kreditkartenzahlung eingeschränkt<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:58</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>18:45</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.igetnow.com,2005:Incident/163512732023-03-06T12:06:04+01:002023-03-06T12:06:04+01:00Einige Systemkomponenten zeigen vermehrt Fehler bei der Verarbeitung von Bestellungen<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.igetnow.com,2005:Incident/161347282023-02-14T11:03:19+01:002023-02-14T11:03:19+01:00Lightspeed K Series API Issues<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:52</var> CET</small><br><strong>Identified</strong> - https://status.lightspeedhq.com/incidents/mm6bnx21p8xc</p>tag:status.igetnow.com,2005:Incident/160888052023-02-13T10:25:43+01:002023-02-13T10:25:43+01:00Darstellungsfehler im Kopfbereich der Anwendung<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:43</var> CET</small><br><strong>Monitoring</strong> - Ein Fix für die Darstellungsprobleme wurde ausgerollt. In einigen Layouts treten noch vereinzeln Probleme auf. Um die Performance des Systems nicht zu beeinträchtigen, werden weitere visuelle Fixes erst nach den Kerngeschäftszeiten des Wochenendes ausgerollt. Sollten Sie kritische Darstellungsfehler feststellen, wenden Sie sich gerne jederzeit an Ihren Account Manager oder eröffnen Sie ein Support Ticket.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:01</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:42</var> CET</small><br><strong>Investigating</strong> - Derzeit ist die Darstellung des Header der App im Whitelabel beschädigt. Dies beeinträchtigt nicht die Bestellfunktion und wird so schnell wie möglich behoben.</p>